To shed light on certified refurbished and its meaning on Amazon, we should stand in a customer’s shoes first.
They say the journey is much more important than the outcome. It’s true, especially when it comes to online shopping. Imagine you buy a brand new device direct from the official manufacturer. That’s a real adventure, both for you and for your product.
Waiting for the delivery for a couple of days is like sitting on a knife edge. In a good sense, of course. Once you receive the package and hold it in your hands, the best part begins. For a good reason, one of the most popular segments on YouTube are unboxing channels. We love unpacking on the subconsciousness level.
The thing is that every online buy is the pandora box. You never know what to expect. In fact, there are two potential outcomes.
First, you breathe a sigh of relief, make sure your device comes damage-free, and it works just perfect. Second, you breathe a sigh of regret after you realize you have some minor problems. For example, a scratch on the body or glitches on the screen.
In this case, you ship your device back under warranty. Yes, the first experience has been ruined. But eventually, you get what you wanted. The question is what happens to that damaged gadget?
The manufacturer marks it as refurbished. However, refurbished doesn’t mean used. Why?
- 1 The Golden Middle Between New and Used
- 2 What Does Certified Refurbished Mean on Amazon?
- 3 Certified Refurbished Amazon Devices
- 4 How Amazon Inspects Pre-Owned Electronics
- 5 Certified Vendors vs. Third-Party Refurbishers
- 6 How to Buy Certified Refurbished on Amazon Wisely
- 7 Final Thoughts on Amazon Certified Refurbished
The Golden Middle Between New and Used
Manufacturers do not take used products back. They are non-returnable.
Customers have the right to return any product previously purchased during the warranty period only. Customers use this right for a range of reasons:
- Personal whims. An item doesn’t meet expectations, a customer doesn’t need an item, an item turned out to be too expensive.
- Defects of all sorts. Production defects, packaging defects, accidental (or non-accidental) damages before arrival.
- Shipping mistakes. A customer gets a wrong item, an item arrives too early or too late.
Returns are inevitable for every company. Manufacturers know that, so they came up with the best solution to minimize the loss of profits and to satisfy the needs of customers. Products returned under warranty may still serve new customers. So why not give them a second life?
Returnables go through the same process as they did before. They go back to a home factory (or an authorized service center). They are inspected by authorized professionals. If the manufacturer finds some damaged or defective parts, these parts are replaced by new components with authorized equipment. Once inspected, refurbished items are wrapped up in original packaging along with all the must-have accessories. The most important advantage is that all refurbished items have a discounted price.
What Does Certified Refurbished Mean on Amazon?
In fact, there are two answers to this question.
First of all, if you’re looking for the precise meaning, Amazon certified refurbished has no definition.
Instead, you’ll find the category called Amazon Renewed where customers can buy refurbished mobile devices of all kinds, desktops, laptops, cameras, tools, household and office products, sports gadgets, musical instruments, and other renovated electronics.
In the Amazon Renewed department, all products are:
- fully reviewed by authorized professionals
- offered with a 90-day warranty
- sold at a special lower price
The second answer to the “what is Amazon certified refurbished?” question lies in the merchandise offered by Amazon as a brand.
Certified Refurbished Amazon Devices
We have to avoid any misunderstandings here. Amazon is a big company, selling its own electronic books, digital media players, touch screen computers, smart speakers, virtual assistants, and security cameras on a massive scale. It’s no wonder that the company offers renovated electronics among other global businesses.
There are five gadgets that Amazon qualify as refurbished:
- Kindle e-reader
- Fire Tablet
- Fire TV
- Amazon Echo
- Amazon Cloud Cam
You can purchase one of these if you reside in the United States. Each will be shipped along with a USB cable, power adapter, and Quick Start Guide under the standard warranty and return policy. You’ll get it in a new box labeled with a special sticker saying that your product is refurbished.
How Amazon Inspects Pre-Owned Electronics
Each certified refurbished product is subjected to the standard procedure carried out by Amazon, an authorized retailer, or vendor:
- a full diagnostic test
- replacement of damaged components
- complete cleanup
All renewed items receive a new box. For its own devices, Amazon performs an extra QA test and updates software to the latest version if this is necessary.
Certified Vendors vs. Third-Party Refurbishers
Amazon cooperates with many worldwide known brands such as Apple, Acer, Dell, Samsung, Sony, HP, Microsoft, LG, Korg, Canon, Lenovo, Nintendo, Dyson, and many others.
The lion’s share of renewed products is sold by these companies. So you probably won’t face any pitfalls because you get the highest possible level of customer protection.
However, there is a small chance that you’ll come across a few third-party refurbishers. They represent the minority here. Still, remember that you enter an unknown territory where no-name dealers offer products that have hazy history.
How to Buy Certified Refurbished on Amazon Wisely
What does Amazon certified refurbished mean for buyers? It’s a great chance to save a bit, sometimes a lot. In this context, it’s extremely important to keep a cool head in the pursuit of bargain prices.
When choosing your buy, there are two simple rules you should know about.
First of all, check all the information on a product’s page very carefully. Second, if you’re confused about something or you aren’t sure whether it’s safe to purchase a product or not, visit the Help & Customer Service category. There you’ll browse all the topics concerning refurbished products.
We decided to help you to save a bit of time by creating a buyer’s checklist. If you want to protect yourself from the bad guys who offer counterfeit electronics, follow the instructions below.
Pay Attention to a Product’s Title
Each pre-owned product approved by Amazon has a special tag. If you see the “Certified Refurbished” word combination in a product’s name, feel free to consider it for purchase.
The tag is usually set in the title’s end. Here’s what such titles look like:
Apple MacBook Air MJVM2LL/A Intel i5 1.6GHz 4GB 128GB (Certified Refurbished)
Renovated Amazon devices have the same tag, but in the title beginning:
Certified Refurbished Kindle Voyage E-reader with Special Offers, Wi-Fi
If you’re afraid to stumble upon a used product (a pretty common thing in the Home Cinema sub-category), please don’t be, because the marketplace will warn you as well. There is a “used” tag in brackets near the price of each product.
Guarantee Yourself a Second Chance
Even if you buy a pre-owned product that is restored by a manufacturer and backed by Amazon, the risks are here to stay. Protect yourself by checking the warranty period in the product’s description.
For example, Apple provides a minimum 90-day warranty for refurbished iMacs and refurbished MacBooks, and Amazon offers a 1-year, 2-year, and even 3-year warranty for its pre-owned electronics.
There should also be the possibility of returning a product if it doesn’t meet your needs. Anything can happen. When it comes to featured brands’ merchandise, the return policy lets you receive the refund within 30 days of purchase.
Keep in mind that you can also check the manufacturer’s official website for more detailed information.
Other People’s Feedback is Critically Important
What is the first thing we do when we plan to buy something? We want to know the opinions of others. Every buy is an original story, which a customer will be glad to share with others, both in good and bad scenarios.
Since we’re talking about the largest eCommerce platform, there are a gazillion customers’ reviews on Amazon. Almost every refurbished item includes dozens, hundreds, and even thousands of delightful sentiments, angry judgments, and restrained comments.
They will definitely help you to get the full picture, or at least, they will change your mind in a positive or negative way.
What’s in the Box?
Products that look and work like new have to arrive along with all the standard goodies such as accessories and manuals. For instance, if you buy a smartphone, a vendor should also ship a charger and a USB wire.
Don’t Let Discounted Prices Dazzle You
Compare the price of a brand new item and the cost of an open-box product before making any decisions. In some cases, you do save a lot. But sometimes, it makes sense to spend the money to get a totally new model of your product.
Final Thoughts on Amazon Certified Refurbished
Is Amazon certified refurbished a good way for purchasing devices? You decide! As the main purpose of any customer who is tempted to acquire an open-box device is money economy, everything depends on your target.
Different products have different prices and different stuffing. Any product could have some issues, you might never know which ones exactly. When you read customer reviews about the same item, you can stumble on both 5-star feedbacks and 1-star feedbacks. So you never can tell until you try.
Think about this. When you have an opportunity to buy an awesome device you’ve dreamed of for a long time, buy it at an awesome price, along with untouched accessories, backed by a decent warranty, what stops you? Especially if you buy this thing directly from a respected brand.
This way simply has no drawbacks. Just be ready for all the possible challenges. Here is the last advice for you. Before opening the package and starting to using your device, record the entire process on camera to avoid any problems. Thus, you’ll have proof that will help you to send the parcel back and get your refund.
Need more help? Address your questions to the AMZ Expert team. We’ll assist you in selecting the best certified refurbished product on Amazon with pleasure. Enjoy your shopping!