“Used Product Sold as New”: Appeal to Amazon

Sellers on the e-commerce platform can get a letter that they are selling “Amazon used products sold as new” to their customers. This major problem is faced by lots of sellers on the Amazon site, today.
You have to make sure you know how to deal with the specific situation like when the clients proceed with purchasing an Amazon seller used item sold as new. If you do not know how to do everything right or you need another help, here, AMZ-Expert that can assist with daunting tasks and make a consultancy session regarding Amazon questions.
Initially, we can define products or an item that you suspect has an issue, especially, regarding its condition. Following this, our team will make the Amazon plan of action on used items sold as new.
So, if your buyer suspects the goods might not be new, our experts will help to investigate and address the issue. Usually, such problems arise due to:

  • Damaged packaging from when you ship the goods, even if they have never been used before;
  • An item that was previously owned and later returned may show some used features.

Most users of the platform do their best not to sell used items sold as new in Amazon. If you want to keep your business and continue selling on the platform, it’s really crucial to carefully check and follow the updates regarding the rules and terms. AMZ-Expert will help you follow Amazon’s policy about orders and make sure no mistakes are made again.
So, how does a seller respond to used and sold as new complaints on Amazon? AMZ-Expert will provide you with the FBA consultancy and show how to stay privileged. Our team will show how to prevent any complaints of such a nature. Our services and guidance will be very helpful for you, especially, we’ll make sure that your clients and buyers don’t send any complaint.
If you opt for our service, you will stay as far away from the “Amazon used item sold as new” complaint as possible. AMZ-Expert can show you how to stay in touch with your customers from the time they make a request through to when they buy the item and the moment they receive it. AMZ-Expert can give all the details of your items listings to prevent complaints which can result in account suspension.

A Team You Can Trust

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We will do our very best to reinstate you Amazon account as soon as possible. Our knowledge and experience helps us reach very high success rates.

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Our clients like our professional and friendly approach. It’s not just the result that counts but also the process.

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We are as close as one phone call or email away to help you in case your Amazon account has been suspended. No matter what time of the day or year it is, we work relentlessly without any breaks.

24 h average response time

If we are not working on reinstating other accounts – we are going to answer you even sooner. Sometimes it may only take a few minutes.

Knowledge and experience

As we were Amazon sellers we have great experience by ourselves when our accounts were suspended. Besides that we read the case studies of other sellers and we are up to date with information published by Amazon.

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